Website Maintenance

The proposal lists covered sites, routine update tasks, backup and monitoring schedule, support hours, acknowledgement targets, edit allowance, reporting, and monthly price. Scope and fee follow an intake because platforms and site condition differ.

No. The agreement defines a monthly time or request allowance, what counts as a small edit, who approves changes, and how additional work is quoted. Unused allowance does not roll over unless the agreement says so.

Backup frequency, retention, storage location, ownership, and restore-test cadence are set after reviewing the hosting and recovery needs. We record backup and test status in the monthly report. Recovery time and data loss depend on the agreed setup and incident.

Not by default. The proposal specifies support hours, request channel, severity levels, acknowledgement targets, escalation contacts, and any emergency arrangement. An acknowledgement is not a guarantee of resolution within that period.

We triage the issue, use the agreed rollback or recovery procedure where appropriate, and notify the named contact. Malware removal, forensic analysis, major restoration, vendor intervention, or extensive repair is separate unless the plan explicitly includes it.

You retain hosting, domains, paid themes and plugins, platform and monitoring subscriptions, vendor renewals, content approval, and account ownership unless the proposal says otherwise. We need approved access and a current emergency contact.

The signed proposal states the start date, billing method, renewal, notice period, final report, credential handover, and access removal. No cancellation period or automatic recurring charge is implied by this page.

No. Routine care reduces avoidable problems, but hosting failures, vendor incidents, malicious activity, third-party code, and content changes can affect results. We report measured findings and propose separately scoped remediation when needed.